FAQs

How does it work?
It’s very easy!!!! Look through our collection and select the dress you want. Once you’ve selected check the availability calendar to see if its available for the dates you require and add to cart. Select whether you want this item shipped or picked up from Davistown NSW. You will receive a confirmation via email so please check your junk box. If picking up the garment please confirm what time you would prefer to pick up via our email and provide photo ID on pick up. Then return the dress on the required date.

Can I try on?
Currently Paused 

Do you post?
Yes, we Express post, Australia wide.

Do you hire interstate?
Yes, we can post Australia Wide.

Do you buy dresses off people?                                                                               Whilst we do get this question asked daily we actually offer something even better. You can Rent-a-Virtual-Rack and sell your dress/es/items on our website. Click here to fill out the application. 

How many days can I hire a dress for?
The dress hire is 4 or 8 days. We also allow pick ups the day before you require the dress so if you select Friday we allow a Thursday or Friday pick up. For postal hires we always aim to have the dress with you the day before your hire period. The dress must be returned by the time allocated to you on pick up or to the post office/express post box by 5pm on the last day of hire.

Can I hire it longer than the 4 or 8 days?
We do have extended hire options. Please get in touch with us to arrange this and confirm pricing. 

What are the Terms? Do you offer refunds If it the dress does not fit or look good?
Please refer to the terms and conditions for all the information on refunds and exchanges. 

Can I return an Ex Hire or Rent a rack dress?                                                              We do not offer a refund or exchange for any reason on these items.

All sales are final. No discount codes can be used in ex hire sale items 

What happens if the item is damaged during wear?
As per the terms, the renter is completely liable for any damage caused to the dress. Please refer to terms.

How do I post back?
If you have selected postage a pre paid return satchel will be included with your dress. 

Is cleaning included?
Yes cleaning is included in your hire fee. Under no circumstances is the renter to clean the garment unless prior approval is confirmed from Vogue Style Hire due to extenuating circumstances. If this is ignored and there is any shrinkage or damage to the garment the renter is liable to pay for the damage.

Can I buy this dress off you?
We receive a huge amount of requests to purchase dresses, particularly highly sought after dresses. We have wait lists for dresses as we do tend to sell some dresses at the end of season. There is no guarantee but we can include your name on the wait list.

How do you make sure no one steals your dresses?
Photo ID is required before pick up. We take this very seriously, failure to return the garment within the agreed time frame it is defined as theft and a police report will be filed.  You will also be liable for any debt collector or legal fees incurred in recouping costs of the garment including any missed booking fees.